In using this site for the purchase of alcoholic beverages, the user affirms that he/she is an adult and that the product is intended for personal use and not for re-sale.

General conditions

The goods subject to the present general conditions are for sale from Distilleria Romano Levi S.r.l. with headquarters in Neive, in the province of Cuneo, at 91 via XX Settembre, with share capital of € 10,000.00 REA no. 0159152, VAT Number 00237540042, and hereafter referred to as “Supplier”.

With the present contract, the Supplier sells and the Purchaser acquires specified movable tangible property remotely using online systems and offered for sale at the website www.distilleriaromanolevi.com.

The contract between the Supplier and the Purchaser is concluded exclusively through the Internet via the Purchaser accessing the address www.distilleriaromanolevi.com, where, following the suggested procedures, the Purchaser will arrive at formalizing the proposal for purchasing goods on sale at the website www.distilleriaromanolevi.com.

The contract concluded between Distilleria Romano Levi S.r.l. and the Client must be considered concluded by accepting the order issued from the website www.distilleriaromanolevi.com. Acceptance is considered valid, if the Client is not otherwise informed by whatever means. By carrying out an order by the various provided means, the Client affirms that he/she has taken note of the directions provided during the purchasing procedure and accepts the conditions recorded hereinafter. The Client is therefore encouraged to read the present conditions of sale carefully and to print them or save them on an accessible durable medium.

All sales prices of the products shown and suggested on the website www.distilleriaromanolevi.com are expressed in Euros and constitute an offer to the public as pursuant to article 1336 of the Civil Code on prices. Such prices always include VAT and may be subject to periodic variations without any prior notice.

Once the order is carried out by the Client, the price may no longer be modified by the Seller.

Distilleriaromanolevi.com guarantees that products equal to those specified and described on the website will be delivered.
Distilleriaromanolevi.com does not sell alcoholic products to minors under 18 years old. The courier will NOT deliver “grappa” or other alcoholic products to minors under the age of eighteen years old and may request an identification document to verify age.

If for whatever reason a part of these terms and conditions is invalid or ineffective, the validity and effectiveness of the remaining terms and conditions will remain fully applicable.

In submitting an order a purchase proposal of products chosen on the basis of the present terms and conditions is carried out. Distilleria Romano Levi S.r.L. will be free to accept the said proposal or not.
In the case that the order were not accepted, the Client will be contacted via e-mail or telephone.

The General Conditions may be modified at any moment. Any modifications and/or new conditions will come into force once published on the present page of the Website, with a dated indication of the validity of the said modifications, which must be following at least 30 days of publication on the Website. In any event, the user will be entitled to the application of the General Conditions of other contractual and financial terms in force at the moment of the purchasing order being sent.


Liability limitations

  • The Supplier assumes no responsibility for disruptions attributable to force majeure if the order is not able to be carried out within the times provided for by the contract.
  • Except in the case of intent or gross negligence, the Supplier may not be held responsible by the Purchaser for disruption of malfunctioning related to the use of the Internet which is out of the control of the Supplier or of sub-suppliers.
  • Nor will the Supplier be responsible for damages, losses and costs incurred by the Purchaser following non-fulfilment of the contract not attributable to the Supplier. The Purchaser will only be entitled to a full refund of the price paid and of any extra charges incurred.
  • The Supplier will assume no responsibility for any fraudulent and illicit use by third parties of credit cards, cheques or other means of payment, for the payment of purchased products, in the case that the Supplier demonstrates that they adopted all necessary precautions on the basis of their greater knowledge and experience and on the basis of due diligence.
  • In no case may the Purchaser be held responsible for delays or mishandling of payment if he/she demonstrates to have executed the said payment within the time limit and means indicated by the Supplier.

Although not expressly mentioned in the contract, regulations in respect of distance contracts are valid. For any disputes jurisdiction shall pertain to the Court of Cuneo.


Delivery

Despatch of products present on www.distilleriaromanolevi.com is entrusted to express courier.

Distilleriaromanolevi.com will deliver the ordered products to the address that you have provided. All delivery times reported on www.distilleriaromanolevi.com are estimates based exclusively on availability, on normal processing of the order and on delivery times declared by the courier. The availability of each product is indicated on the product profile.

Delivery is carried out on working days, from Monday to Friday, during office hours of 9.00am to 6.00pm. Once the product has been entrusted to the courier in Italy, you will receive an email including details and instructions for tracking the delivery. The email may be sent 24 hours prior to the delivery of your package. If your email has not arrived check the spam folder of your inbox or contact us.

The cost of delivery is clearly indicated on the shopping cart page.

During the check-out phase you may change your delivery address from your billing address.

In order to facilitate delivery during the check-out phase of your order a test area will be active where you will be able to provide us with details that may help the courier to deliver the package as quickly as possible. You will also be able to provide us with your telephone number.

Distelleriaromanolevi.com uses high quality packaging which preserves the contents of the delivered products.

Warning: if the delivered packaging shows clear signs of damage it is compulsory to sign the delivery note indicating “with reservations” in the appropriate space. Failure to do so will prevent the possibility of proceeding to any reimbursement for the damaged package.

If, during the processing stage of an order, any unforeseen circumstances need to be confirmed (delays, unavailability of product, etc.), we will promptly inform the Purchaser via email or via telephone of the status of their order.

The Purchaser, at the moment of purchase or delivery must show that they are of majority age, according to Italian legislation, and as pursuant to law no.189 of 12 November 2012, it is forbidden to sell alcoholic beverages to minors under the age of eighteen.

Warning: In the case of subsequent charges on the part of the Courier, for addresses absent or entered incorrectly during the delivery phase, which then require modifications to be made to the address, stock or delivery release, such costs will be re-debited to you by cash payment on delivery.


Withdrawal and free return of product

The user who has purchased products through the website www.distilleriaromanolevi.com is entitled to withdraw from the purchase agreement concluded with www.distilleriaromanolevi.com, with no penalty whatsoever and without specifying the reason for withdrawal, within 14 (fourteen) days elapsed from the stipulated date of the purchasing services agreement. The user may also withdraw from receiving the product in case of purchase being made.

If the Purchaser decides to use the right of withdrawal, he/she must inform the Seller by a recommended means of registered letter to the address via XX Settembre n.91 -12052 Neive (CN), by fax at the number 0173 677139 or via email at info@distilleriaromanolevi.com, provided such communication is confirmed by the means of registered letter to the address via XX Settembre n.91 -12052 Neive (CN), within 48 hours. The postmark shall be considered valid on the receipt issued by the post office. For the purposes of the exercise of right to withdrawal the sending of such communication may be substituted by the return of the purchased product, provided it is in the same terms. The delivery date shall be considered valid at the post office or courier.

Return of the product must take place at the latest within 14 days from the date of receiving the same product. In any case, in order to be entitled to a full refund of the price, the product should be returned whole and in a good state of preservation.

Expenses for exercising the right of withdrawal under the present clause shall be borne by the Supplier (www.distilleriaromanolevi.com).

The Supplier will provide free of charge for reimbursement of the total amount paid by the Purchaser within 14 (fourteen) days on receipt of notice of withdrawal.

Upon receipt of notice with which the Purchaser declares to exercise the right of withdrawal, the Parties subject to the present contract will be dissolved of their mutual obligations, except as provided for in preceding points of the present clause.


Means of Payment

Purchasing at www.distilleriaromanolevi.com is easy and safe.

In order to carry out a purchase it is sufficient to follow the steps indicated on the website, inserting the necessary data when required in order to correctly carry out an order.

Confirmation of correct receipt of the order is granted through email at the email address indicated by the user, within a maximum of 24 hours. The email will contain a list of the data indicated during purchase, which should be once again verified by the Client, so as to promptly relate any necessary corrections.

You may purchase all the products indicated on www.distilleriaromanolevi.com choosing between the following means of payment upon checkout:

CREDIT CARD we accept VISA, Mastercard, American Express and Maestro, payment takes place through the secure PayPal server, card information will not be disclosed to us as they will be exclusively provided to PayPal. For more information consult the website: http://www.paypal.com

BANK TRANSFER Information for the bank transfer will be provided on completion of processing the order. The product will be delivered once confirmation of payment is received.

PAYPAL You may carry out payment using your PayPal account by selecting the appropriate PayPal option. For more information consult the website: http://www.paypal.com


Privacy

Personal information requested during processing of the order is collected and processed on computer support, so as to meet the obligations deriving from the contract concluded with the Client and will under no circumstances or in any way be given to third parties, with the sole exception of Distilleria Romano Levi S.r.L. with headquarters in Neive, in the province of Cuneo, via XX Settembre n.91, Italy.

Distilleriaromanolevi.com guarantees its clients respect for the compliance with regulation on personal data, as regulated by the privacy code pursuant to Legislative Decree No. 196 of 30.06.03.

The owner of the data is Distilleria Romano Levi S.r.l., with legal headquarters in via XX Settembre n.91, 12052 Neive (CN), in the person of who has legal representation in each case, unless a person responsible has not been nominated under article 29 of Legislative Decree No. 196/2003. The client is entitled to at any moment to withdraw consent to the processing of personal data by written communication sent to www.distilleriaromanolevi.com, at the aforementioned address. The client, under article 7 of Legislative Decree No. 196/2003, has the right to access his/her own data according to the manner specified therein.


Cookies

The website does not collect any personal user data.

No cookies are used for the disclosure of information of a personal nature, no so-called permanent cookies (or user tracking systems of any type) are used.

The use of session cookies (which are not stored permanently on the user’s computer and vanish upon closing the browser) is strictly limited to the disclosure of session identifiers (comprising random numbers generated by the server) which are necessary to enable safe and efficient browsing of the website.

Session cookies used on this website avoid using other processing technologies that may potentially harm the user’s browsing confidentiality and do not permit the acquisition of personal data that may identify the user.


Communications and complaints

Communication addressed directly to the Supplier and any complaints will be deemed valid when sent to the following address: via XX Settembre n.91 -12052 Neive (CN), or sent via fax to the number 0039 0173677139 or sent via email to the following address: info@distilleriaromanolevi.com.

The Purchaser indicates his/her residence or domicile on the registration form, and the telephone number or email address to which he/she desires communication from the Supplier to be sent.